WORK
Three touch points, one workflow
Service and UX design for digital workflow. Designing touch points for Dekra administration, inspectors and customers.
CLIENT Dekra industrial
Challange
Dekra industrial lead development in independent inspection, testing and certification of all industries. On a highly competitive market they are in need of great customer management support and effective aids while working out on the field.
Approach
The project created an administration web , iPad tool and customer portal to support the whole work process within Dekra. I have been the lead UX designer, managing the design process within the project as well as focus on holistic and detailed design of interaction and graphics. My responsibility has been to form and articulate complex process requirements and at the same time creating a premium experience for several user groups within the different touch points.
Outcome
Three platforms to support the whole workflow within in Dekra
Responsive solution for internal and external web
iPad app - Work tool while end users work in field
Sep up of major guideline of GUI components and interaction flows.
